FAQs
1. What is Ancient Seoul Connect all about?
Ancient Seoul Connect is a lifestyle and art-inspired brand that blends timeless cultural aesthetics with modern design. Our mission is to create meaningful pieces that reflect beauty, emotion, and purpose, connecting the past with the present through art and lifestyle.
2. Where are your products made?
All our products are carefully designed and curated with a focus on craftsmanship, quality, and authenticity. We collaborate with artists and design studios that share our passion for artistry, detail, and cultural expression.
3. Do you offer international shipping?
Yes, we ship worldwide! Delivery times and shipping costs vary depending on your location. You can view available shipping options and estimated delivery dates during checkout.
4. How long will it take to receive my order?
Orders are typically processed within 2–5 business days. Delivery usually takes 7–14 business days, depending on your region. You’ll receive a confirmation email with tracking information once your order ships.
5. Can I return or exchange an item?
Absolutely. If your item arrives damaged, defective, or doesn’t meet your expectations, you can request a return or exchange within 14 days of receiving your order. Please ensure the product is unused and in its original packaging.
6. What makes your products unique?
Each piece from Ancient Seoul Connect is designed with deep meaning and artistic influence. We merge cultural heritage with modern minimalism, creating designs that tell a story, one that speaks to emotion, art, and the beauty of simplicity.
7. Are your products sustainable?
Yes, sustainability is one of our core values. We prioritize responsible materials, mindful production, and long-lasting quality over mass manufacturing. Every item is made with intention and respect for both art and the environment.
8. How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can use it to follow your delivery status anytime.
9. Can I cancel my order?
If your order hasn’t been shipped yet, you can contact us within 24 hours to request a cancellation. Once shipped, cancellations are no longer possible, but returns or exchanges are available upon delivery.